You don’t usually remember what you ate at a restaurant one month after your meal, but you almost certainly remember how you were served. Good service will save a mediocre meal, but a bumbling waitstaff can spoil even the most exquisite dish. That’s why, even if you dine at many different restaurants, you usually go back to the ones that made you feel special.

Hospitality is devoted entirely to the subject of professional service and how it translates into success in the restaurant business.